Service Delivery & Cancellation Policy

How we deliver our digital AI services and handle subscription cancellations.

Last updated: August 2025

Digital Service Delivery

BudgChat provides instant digital AI services. No physical shipping is involved. All services are delivered electronically through our web platform.

Service Delivery Details

How Services Are Delivered

Free Trial

  • • Instant access upon account creation
  • • 10,000 tokens credited immediately
  • • No payment required
  • • All AI models available

Paid Subscription

  • • Activation within 5 minutes of payment
  • • Monthly token allocation added instantly
  • • Enhanced features unlocked
  • • 24/7 support access

Delivery Timeline

Account Registration: Instant

Free trial tokens available immediately

Payment Processing: 2-5 minutes

Subscription activation after payment confirmation

First AI Chat: Instant

Service delivery confirmed with first successful response

Service Delivery Confirmation

Service delivery is considered complete when:

  • Your account is successfully activated
  • You have access to your subscribed AI models
  • Your first chat response is successfully generated
  • Your token balance is updated and visible

Note: Email confirmations are sent for account creation and subscription activation.

Cancellation Policy

When You Can Cancel

✓ Anytime During Trial

Cancel your free trial anytime with no charges or obligations.

✓ Before Service Delivery

Cancel within 5 minutes of payment (before first AI response) for full refund.

✓ After Service Delivery

Cancel anytime with pro-rated refund for unused portion (minus consumed tokens).

How to Cancel Your Subscription

1

Contact Support

Email support@budgchat.com with your cancellation request

2

Provide Account Details

Include your account email and reason for cancellation

3

Confirmation

We'll process your cancellation within 24 hours and send confirmation

4

Access Continuation

Continue using service until end of current billing period

What Happens When You Cancel

Immediate Effects:

  • • Future billing stops immediately
  • • Cancellation confirmation sent via email
  • • No new charges will occur

Until Billing Period Ends:

  • • Continue using all subscribed features
  • • Access to premium AI models remains
  • • Chat history preserved
  • • Support remains available

After Billing Period:

  • • Account reverts to free tier (10K tokens)
  • • Premium model access restricted
  • • Chat history remains accessible
  • • Can resubscribe anytime

Special Circumstances

Service Interruptions

If our service is unavailable for more than 1 hour:

  • • Automatic service credits applied to your account
  • • Extended billing period to compensate downtime
  • • Option to cancel with full refund if downtime exceeds 24 hours

Technical Issues

For account or service access problems:

  • • Immediate support response within 24 hours
  • • Temporary token credits while issue is resolved
  • • Option to pause subscription billing
  • • Full cancellation with refund if unresolvable

Cancellation Processing Timeline

1

Request Received

Within 1 hour - Acknowledgment email sent

2

Processing

Within 24 hours - Cancellation processed

3

Confirmation

Within 24 hours - Final confirmation and refund details

4

Refund (if applicable)

5-10 business days - Refund processed to original payment method

Questions About Service Delivery or Cancellation?

For questions about service delivery, cancellations, or to process a cancellation request:

Email: support@budgchat.com

Response Time: Within 24 hours

Service Hours: 24/7 monitoring and support

Business Type: Digital SaaS Platform based in Pakistan