Complaints Handling Policy

We are committed to resolving your concerns quickly and fairly. Here's how our complaints process works.

Last updated: August 2025

Need Immediate Help?

Contact our support team directly:

Email: support@budgchat.com

Support Hours: 24/7 (We monitor emails continuously)

Response Time: Within 24 hours

How to File a Complaint

Step 1: Contact Us

Send an email to support@budgchat.com with the following information:

  • Your account email address
  • Nature of complaint (billing, technical, service quality, etc.)
  • Detailed description of the issue
  • When the issue occurred
  • Any supporting evidence (screenshots, error messages, etc.)
  • Your preferred resolution (if applicable)

Step 2: We Acknowledge Your Complaint

We will acknowledge receipt of your complaint within 24 hours and provide you with a complaint reference number for tracking.

Step 3: Investigation and Resolution

Our support team will investigate your complaint and provide a resolution within 24 hours of acknowledgment.

Types of Complaints We Handle

Billing Issues

  • • Incorrect charges
  • • Payment processing problems
  • • Subscription billing errors
  • • Token usage disputes

Technical Issues

  • • Service downtime
  • • Chat functionality problems
  • • Account access issues
  • • API integration problems

Service Quality

  • • AI response quality concerns
  • • Service performance issues
  • • Feature requests
  • • User experience problems

Privacy & Data

  • • Data handling concerns
  • • Privacy policy questions
  • • Account deletion requests
  • • Data export issues

Resolution Timeline

1

Acknowledgment

Within 24 hours of receiving your complaint

2

Resolution

Within 24 hours of acknowledgment

3

Follow-up

We'll check if you're satisfied with the resolution

If You're Not Satisfied

If you're not satisfied with our initial resolution, you can:

  • Request escalation by replying to your complaint thread
  • Provide additional information or evidence
  • Request a different type of resolution
  • Ask for a second review of your case

Escalated complaints will be reviewed within 48 hours.

Contact Information

Email Support

support@budgchat.com

Service: BudgChat - AI Chat Platform

Business Type: Digital SaaS Platform

Support: 24/7 Email Support

Response Time: 24 hours maximum

Resolution Time: 24 hours from acknowledgment